British Airways’ website, app and systems suddenly crashed on Friday afternoon.
One passenger reported “chaotic” scenes at their departure gate after the system error forced them to queue for their boarding pass. They also said they might miss their connecting flight after a delayed take-off amid the mayhem.
The passenger wrote: “Online check in not available (never experienced that before) so had to queue for a boarding card. The departure gate was chaotic, and the leg room is crap too. Looking at a late take off as well so there’s a good chance I’ll miss my connection.”
British Airways said there had been no disruption at airports or any impact to their flight operations. The airline told the Mirror in a statement: “Our website is working as normal, following a minor service disruption. We apologise for any inconvenience caused.”
Other disgruntled passengers took to X to slam the airline as they struggled to use their online services earlier, with one writing to them: “Your app and website are absolutely hopeless. And not just today. Glad to get that off my chest!” Another disappointed customer asked: “What’s wrong with the website??? Cannot log on to my account on any device!!”
A third wrote: “Every #Britishairways experience is a bad one these days starting with the website today not loading homepage.” One passenger claimed they were an hour into filing a complaint when the website crashed. They said: “I’ve just spent over an hour trying to work with your online complaints system, uploading receipts etc only for the whole thing to crash. The whole system is not fit for purpose. To whom do I complain about your complaints procedure?”
The airlines’ website released an error message earlier alerting travellers that it was unable to cope with high demand. “We are experiencing high demand on ba.com at the moment,” it read. “Thank you for your patience.” An updated message later read: “We’re sorry if you’re experiencing any difficulties in using ba.com. We’re currently experiencing some intermittent issues that we’re working hard to resolve.”
A separate message appeared on the app apologising to users for the ongoing errors. It read: “We’re sorry, something went wrong. Please try again or contact us if the problem continues.”
British Airways confirmed its website is working as normal following a minor service disruption.
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